I began working with Talon Plumbing in October 2024 to replace two in-wall faucets due to failed stems. After a prolonged delay, the project finally began in November 2025, based on an estimate I received, with work commencing in December 2025. Talon Plumbing subcontracted Archer Restoration to perf...I began working with Talon Plumbing in October 2024 to replace two in-wall faucets due to failed stems. After a prolonged delay, the project finally began in November 2025, based on an estimate I received, with work commencing in December 2025. Talon Plumbing subcontracted Archer Restoration to perform the tile removal.
Talon Plumbing defined their scope of work as follows:
Coordinate with property management to schedule water shutoff
Install temporary shutoff valves and restore water to the property
Coordinate with the contractor during demolition and be onsite to remove faucets and access piping behind the walls
Disconnect all water and drains to fixtures
Remove existing wall-mounted faucets (total of two)
Install new owner-supplied wall-mounted faucets
Install new owner-supplied sink bowls
Make all new plumbing connections
Set and trim out fixtures once tile work was complete
The execution of this scope was extremely disappointing. While the plumber was courteous, he did not bring temporary shutoff valves for the building shutoff and instead installed shutoff valves behind the wall, requiring demolition for future access. Additionally, the plumber did not adequately coordinate with the contractor and set the valves too far back in the wall. Despite this, the contractor closed and tiled the wall, leaving the incorrect setbacks clearly visible (see attached photos).
I raised these concerns with the project manager. When the plumber returned, I believed the visit was to address the issues. I also asked about connecting the sink basins to the drain plumbing, which had not yet been completed. The basins were placed, but later I discovered they were secured with caulking only along the front and sides of one of the basins leaving the back uncaulked. The concerns regarding the incorrect faucet setback were dismissed, and it became apparent the plumber had returned only to install trim and collect payment.
I then contacted both the plumbing and contractor project managers and reiterated that the faucet setback was incorrect and unacceptable, as the water stream would not land in the functional area of the sink. After this escalation, the plumber returned, opened the wall, and used wooden blocks to angle the piping forward. While I am not a plumber and cannot assess whether this method is standard practice, I do know that the faucet handles now angle slightly upward.
During this process, the faucets were damaged when the plumber attempted to install them through an opening that was too small, an issue caused by the contractor. This resulted in scratches to the faucet trim rings, which were not replaceable. I was told I would receive a discount due to this damage and the overall issues encountered.
Once the work was completed, I signed the release and submitted payment so I could move on from the project. However, no discount was applied. Today, one of the faucet trim handles came off in my hand because it had not been properly tightened and was only placed onto the stem.
The defined scope of work was not followed, and I had to repeatedly intervene simply to achieve even this substandard result. I am shocked by the lack of accountability, poor craftsmanship, and unprofessional execution. While the individuals involved were polite, courtesy does not compensate for the diminished value to my home or the cost I paid for services that failed to meet basic professional standards. Read more
