Refund Policy

1. Overview

FindingList offers three paid products: Lead Credits (pay-per-lead packages), the Verified badge (annual subscription), and the Featured badge (monthly or annual subscription). This Refund Policy explains your refund rights for each.

We aim to be fair and transparent. If you believe you've been charged incorrectly or received a faulty product, please contact us — we'll work with you to make it right.

2. Lead credits

2.1 When refunds are available

• Fraudulent or spam lead: If a lead you accepted turns out to be a fake phone number, spam, or a non-responsive homeowner who never intended to hire a contractor, we'll refund the credit to your account. Submit a refund request within 14 days of accepting the lead.
• Duplicate lead: If you receive the same lead twice (same customer name, phone, and project description) within 24 hours, we'll refund one of the credits.
• Wrong niche: If a lead was routed to you for the wrong service category (e.g. you're a roofing contractor but received a plumbing lead), we'll refund the credit.
• Out-of-service-area lead: If a lead was routed to you but the homeowner is outside your service area (we routed it as a "nearby" contractor but you don't actually serve that location), we'll refund the credit.

2.2 When refunds are NOT available

• Homeowner didn't hire you: We sell leads, not guaranteed jobs. If the homeowner received your quote but chose a different contractor, no refund is available.
• Homeowner was "just exploring": If the homeowner submitted a valid request with accurate contact info but decided not to proceed with the project, no refund.
• Lead was older than 14 days: Refund requests must be submitted within 14 days of accepting the lead.
• You accepted a pending lead without checking the preview: Pending leads show masked customer name and area — if you accept without reviewing, you've consumed the credit.
• Unused credits after account suspension: If your account is suspended for Terms violations, unused credits are forfeited.

2.3 How refunds are issued

Approved lead credit refunds are issued as a credit back to your FindingList account, available immediately for future lead purchases. We do not issue cash refunds for individual lead credits — only account credit.

If you've purchased a large package (25+ credits) and have a significant issue, we may issue a partial cash refund via PayPal at our discretion. Submit a request via the contact form with "Refund Request" in the subject.

3. Verified badge ($99/year)

3.1 Cancellation

You may cancel your Verified badge at any time. Cancellation stops future renewals but does not refund the current year's payment. Your badge remains active until the end of your billing period.

3.2 Refunds

• Within 7 days of purchase: Full refund available if you haven't received any leads while verified. To request, contact us within 7 days of purchase.
• After 7 days: No refund available. You've had access to the verification benefits (badge display, unlocked social media profiles, lead routing priority) for the period.
• If we revoke your badge: If we revoke your Verified badge due to a Terms violation or fraudulent information, no refund is available. If we revoke it for any other reason (e.g. your business closes, you no longer qualify), we'll issue a prorated refund for the unused months.

4. Featured badge ($29/month or $290/year)

4.1 Cancellation

You may cancel your Featured badge subscription at any time. Cancellation stops future renewals. Your Featured placement remains active until the end of your current billing period (month or year).

4.2 Refunds

• Monthly plan, within 3 days of purchase: Full refund available if no leads were received during the Featured period.
• Annual plan, within 7 days of purchase: Full refund available if no leads were received during the Featured period.
• After the refund window: No refund for the current billing period. You may cancel to prevent future charges.
• Prorated refunds: Not available for Featured subscriptions. If you cancel mid-period, your badge remains active until the end of the period.

5. How to request a refund

To request a refund, please contact us with the following information:

• Your business name and the email associated with your FindingList account
• The PayPal transaction ID or order number (found in your payment receipt)
• The reason for the refund request
• For lead credit refunds: the lead ID(s) and the specific issue (e.g. "phone number was disconnected", "homeowner said they never submitted a request")

We aim to respond to all refund requests within 2 business days. Approved refunds are typically processed within 5-10 business days for PayPal refunds, or immediately for account credit refunds.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — we'll work to resolve the issue. Initiating a chargeback with your bank or PayPal without first contacting us may result in suspension of your account and forfeiture of any unused credits.

Fraudulent chargebacks (where you received the product or service but claim you didn't) will be contested with evidence, including IP logs, email delivery confirmations, and lead routing records.

7. Exceptions and discretion

FindingList reserves the right to make exceptions to this policy on a case-by-case basis. We may offer refunds, credits, or other accommodations in situations not covered by this policy if we believe it's the right thing to do. Conversely, we may decline refund requests that appear fraudulent, abusive, or in bad faith.

Each refund request is reviewed individually. Past refunds do not guarantee future refunds.

8. Changes to this policy

We may update this Refund Policy from time to time. Changes take effect immediately upon posting. For significant changes that affect existing purchases, we'll notify affected customers via email.

9. Contact

Questions about refunds? Contact us — we're happy to help.