STAY AWAY! Ferguson Roofing = BAD workmanship. We contracted with Hoffman Brothers Plumbing to complete some sewer repairs. Don’t look away! This is actually about Ferguson Roofing. Hoffman backed their box truck into the corner of our roof on 11/12. (We also had another problem with that project bu...STAY AWAY! Ferguson Roofing = BAD workmanship. We contracted with Hoffman Brothers Plumbing to complete some sewer repairs. Don’t look away! This is actually about Ferguson Roofing. Hoffman backed their box truck into the corner of our roof on 11/12. (We also had another problem with that project but that’s another review.) When the manager came to the site to see both things he said that Hoffman Brothers owned Ferguson Roofing and they’d be right out to fix it.
Here's the SHORT VERSION: The roofing crews did an extremely poor job. The corner of the roof is pitched up at a slant so water on the corner drips down the side of the garage rather than into the gutter. The material at the corner join of the gutter is not connected correctly and will allow water to get behind it against the house. Thirty feet of gutter guards were removed and not replaced. The gutter is crooked. The downspout extender was destroyed and not replaced. Metal shavings were left in the landscaping, which they stomped all over, and shavings and screws left in the driveway. They removed the 30 feet of gutter they left in our driveway leaving it there for two days. Hoffman won't return our call.
Here's the rest of the story: When the manager came to the site to see the hiccup and the roof damage he said that Hoffman owned Ferguson Roofing and they’d be right out to assess and correct the damage. I told him I’d had a very bad experience with Ferguson Roofing. I contracted with them in September 2024 to repair the very same corner of the roof which had been damaged when a delivery truck backed into it. I signed a contract with Ferguson Roofing and had to pay a deposit. They said they’d order material and it would be a couple of week. A couple of weeks went by with no word so I called them. Material not in, they couldn’t tell me when it would be in. Repeat that until after a couple of months with no end in sight I demanded the contract be canceled and my money returned. After finally having to threaten use of a lawyer, they returned the deposit and canceled the contract. Another roofing contractor completed the repairs within a couple of weeks.
I wanted to give Hoffman Brothers the benefit of the doubt and thought maybe they had gotten Ferguson in better order. I should have called my insurance company and insisted on the use of a contractor of my choice.
You’d think after a company has run into your roof they might have a sense of urgency about getting started on repair. A project manager came out late the next day AFTER we called to ask what was going on. He said he’d order the material and schedule the repair.
A couple of weeks later, on 12/2, someone from Ferguson Roofing showed up at the house and said a crew would be there to start on the repair. We had 5 inches of snow on the roof. The crew didn’t show up and he left. No communication with us about the schedule. The crew did show up the next day and just started working. I went out to find out what the plan was because of the snow and cold. They couldn’t tell me what they were going to get done. They also tramped all over our L-shaped roof in places far from the damage. I called the Project Manager, he said he thought they were going to do all the work that day (which was repair the roof corner, replace the material behind the gutter, replace the gutter, the gutter guards and downspouts) but they would be replacing the gutter the next day. They left the 30 ft of gutter laying in the driveway.
No one showed up the next day. No communication from the company. I contacted the Project Manager and he said they’d be out the next day. A crew showed up the next day at 330p. Came and went without a word.
See the short version at the start for results!
It took us getting up on a ladder to see the work, which we could do on 12/7. I called Hoffman early on 12/8 and asked for someone to call me right away. No call back. They damaged my roof, did a crappy repair and can't be bothered to call me back. Read more
