Pristine Plumbing

We have used Pristine Plumbing several times before and keep returning because of the quality of their customer service and skill of their technicians. When we called about having a leaking drain pipe fixed they were able to have Gabe look at it the same day. He provided an estimate for the work, ex...We have used Pristine Plumbing several times before and keep returning because of the quality of their customer service and skill of their technicians. When we called about having a leaking drain pipe fixed they were able to have Gabe look at it the same day. He provided an estimate for the work, explained everything that would be involved, and said I'd receive an email with the attached estimate and information about scheduling. After reviewing the emailed estimate a quick call to the office locked in a convenient time to have the work done. Gabe showed up when expected, did a great job, and finished faster than he originally said despite it ending up being on the more work end of his estimate. I received a detailed invoice in my email and liked the easy on-line payment system. We'll definitely continue to rely on Pristine for our plumbing needs. Read more

Eric from Pristine Plumbing was great. He was able to come within 24 hours when our hot water wasn't working. We suspected the shower cartridge, so we sent him a picture to help him identify what replacement we'd need. He arrived, showed us that a gasket was indeed blocking the inlet, and replaced t...Eric from Pristine Plumbing was great. He was able to come within 24 hours when our hot water wasn't working. We suspected the shower cartridge, so we sent him a picture to help him identify what replacement we'd need. He arrived, showed us that a gasket was indeed blocking the inlet, and replaced the cartridge within 30 minutes -- giving us lots of helpful tips along the way. Thanks Eric! Read more

Donn was amazing. Professional and explained everything he was doing (I was confused, concerned and a bit nervous and nosy!). Very personable and did great work and clean up work.

Edit: After seeing the response below I requested photos of the work. I promptly received three pictures of my upstairs bathroom toilet. At this point I have to agree with the other 1-star review. I am thinking the receptionist, Juanita, completely ruined this job for everyone. She failed to cancel ...Edit: After seeing the response below I requested photos of the work. I promptly received three pictures of my upstairs bathroom toilet. At this point I have to agree with the other 1-star review. I am thinking the receptionist, Juanita, completely ruined this job for everyone. She failed to cancel my appointment as requested. I don't see any evidence the plumber entered my basement where the described problem was most observable so I doubt the issue was taken down correctly. She recorded my email address completely incorrect so I received no correspondence for three weeks until I was called about non-payment to an invoice I never received. All-in-all I would just avoid this company. I had no idea any work was done or my house was entered for three weeks until I was called for non-payment of services. This was the single worst home repair situation I have ever dealt with. In short: 1. I verbally cancelled the plumbing appointment at the end of my first phone call when I learned my house was further than they are accustomed to. I said I would call them back with more information at a later date. 2. I received no confirmation through email, phone, or text about the appointment but day of I was called and told their plumber was standing outside waiting. 3. I asked them to let me know about circling back later when the house was accessible. I received no information after this and learned today (three weeks later) a plumber entered my premises that day later on with no heads up. 4. The plumber "reseated my toilet" and the major basement leaks were assessed as fixed. I found later from a different company all cast iron pipes were rusted through and cracked. Water was leaking everywhere but pristine plumbing apparently did no checks anywhere. I am not a plumber but water was splashing everywhere when the toilet upstairs was flushed. 5. Weeks later I was asked why my invoice was not paid. They had recorded my email incorrectly while making the appointment. I had no idea my house was even entered without first informing me and assumed no work had been done. I find it highly unlikely their plumber did anything to address the issue. The basement ceilings and open studs showed good amounts of moisture and water damage at a glance. Flushing the toilet upstairs sent a large amount of water all over the basement floor. Attached is a photo of my basement pipe completely rusted through. It had been leaking in the walls and ceiling continuously. The plumbers I called after I believed this appointment was cancelled found it immediately and showed me how a hand fit inside the pipe from the outside. To replace all cast iron rusted through pipes was a $10,000 job. I am baffled to pay $400 to pristine plumbing for potentially leaving my house leaking until the problem got even more out of control. Read more