A Better Plumber (an Absolute Plumbing Company)

This is a great company! I got 4 estimates for a hot water heater replacement and they came in at a lower price than the others. I got a few different options of varying prices to choose from and a detailed explanations of each. Very straight forward. Very easy to understand. Their technician DeSha...This is a great company! I got 4 estimates for a hot water heater replacement and they came in at a lower price than the others. I got a few different options of varying prices to choose from and a detailed explanations of each. Very straight forward. Very easy to understand. Their technician DeShawn Anderson was great as well. Very professional, very informative, and very talented. My system came out looking great. He also helped identify and replace a corroded/leaky water shutoff valve and even got me a great price compared to what I was quoted elsewhere. You can tell his quality of work is extremely high and his customer service is next level. I won't be calling any other plumber as long as he's around. Highly recommend his services! Read more

I will not do business with A Better Plumber ever again. I contacted A Better Plumber for an emergency water leak of my water heater and my indoor water main valve. They came out the next day to help me shut off the water and started repairs a day after that. The water heater was overdue to be repl...I will not do business with A Better Plumber ever again. I contacted A Better Plumber for an emergency water leak of my water heater and my indoor water main valve. They came out the next day to help me shut off the water and started repairs a day after that. The water heater was overdue to be replaced and so was the valve. They sold me a new tankless water heater, a new shutoff valve, a pressure reducing valve, and an inline filter. The total cost was just under $13,000. The installers were professional, the work was good, and the job was done in about a day. I thought the price was a little high but the job was done well and done quick so I let it go. I was a little bothered when they pressured me to sign a document waiving my right to cancel the job within three days but since the job was complete in under three days I let that go, too. I also had a potential sewer issue marked on my inspection (I recently purchased the house) so I asked them to take a look. The person they sent out to inspect the sewer took one look and immediately said all of the cast iron had to be replaced because the additives they put in our food corrode cast iron and if I don't replace it right away it will leak beneath my foundation and cause major problems. He also said the plumbing leading to the cast iron (the "main stack") was outdated and needed to be completely replaced. The estimate he sent to replace the main stack plus 20 feet of interior sewer line was $12,500. I was uneasy with his hard-sell tactics, pushing for immediate repair and pressuring again to have me waive my right to cancel. I decided to call another plumber for a second opinion. The second company says there isn't any clear damage to the cast iron. They offered to do a cleaning for $350 before inspecting again. If it truly needs to be replaced they said it should be around $8000 at the highest. They also said that the main stack was clearly recently replaced and in good condition. They ran scopes around to inspect it as well, which A Better Plumber didn't do. I did some quick searching to find pricing for the items A Better Plumber installed in the first job vs what they charged me. Here's what I found: * Navien NPE-241A2 Tankless Water Heater - Google: $1900 - A Better Plumber: $9599 * Halo 9 Inline Filter - Google: $500 - A Better Plumber: $1800 * PRV-100 Pressure Reducing Valve - Google: $200-$500 - A Better Plumber: $1398.99 My opinion: They did a good job. They charged a LOT of money. They tried to upsell unnecessary repairs. I will not do business with them again. Edit to respond to Jeff, the Owner: When I had the first job done, I was impressed by Beau and Jimmy's work. They were professional, they seemed to know what they were doing, and they got the job done. I felt uneasy at the cost but I understood it was a quick response and, in general, I'm willing to pay a premium for professional work. The prices I listed above come straight from the invoice they gave me. There was no separate line item for finance costs. That was advertised as 0%. (No mention of any added fees) For the second job, your man Jansen came out. He told me that additives in food will rot cast iron, especially if it is right below the kitchen. He told me that the main stack was clearly original and had to be replaced (it was actually a replacement for the original cast iron, in good shape, and the next plumber showed me how to tell). He told me within seconds of the scope hitting the pipe that it was "bottomed out" and clearly needed emergency replacement. He never mentioned cleaning or further inspections. He also pushed me to waive my right to cancel even though the earliest he could start the job would be four days later. It was his hard-sell used-car-salesman tactics that soured my opinion of the whole business and led me to question all of the work done up to that point. My bottom line is that the first job was a good job and it was incredibly expensive. Other people can look at the numbers and decide for themselves. The numbers are straight from the invoice. Read more

Gage was 100% professional and on time. He delivered exactly what he promised and more. The work is exceptionally great! A Better Plumber has earned a customer for all of my plumbing needs. I absolutely recommend you use them as well!

The A Better Plumber When I call for help, the answer your phone right away and Made Appoinment right away and send them people as soon as possible before the appointment and the plumber Gage was amazing worker. He did a great great job. We love how he got the job done.