We signed a contract with California Efficiency Group for multiple services, including solar panels, roofing, a water filtration system, and other upgrades. The sales representatives explained the services thoroughly and made several promises regarding warranties and benefits, which influenced our d...We signed a contract with California Efficiency Group for multiple services, including solar panels, roofing, a water filtration system, and other upgrades. The sales representatives explained the services thoroughly and made several promises regarding warranties and benefits, which influenced our decision to move forward.
Initially, everything appeared to be progressing smoothly and on schedule. However, significant issues began with the roofing and solar installation. At one point, the crew indicated they wanted to leave the job partially completed in order to begin work at another property. We insisted that they complete our project before moving on. Fortunately, they did complete it after we raised concerns after we made several calls. With the solar installation, it took over five months for the solar panels to be installed. During that time, we repeatedly called for updates and were told someone would follow up, but communication was inconsistent. Eventually, it became very difficult to reach the sales person who handle our contract, our calls and text messages were no longer being returned.
Another major concern involved the water filtration system. We were verbally told that water filter replacements would be provided free for 10 years plus having a technician to come in to do the replacement for us. When we later contacted the office regarding the replacement filters, we were informed tat this was not included. After multiple calls and discussions with management, we reached a compromise where filters were provided for only 3-4 years instead.
Early 2025, I called to report an issue with my roof since my ceiling was leaking due to the heavy rains that we have. I found out that California Efficiency Group was taken over by Lee's Air Plumbing & Heating. It was extremely difficult to get timely assistance to address the ceiling damage with California Efficiency Group and Lee's Air Plumbing & Heating. Finally, they sent someone to fix it and it was done. They workers told me that the issue was that they didn't put enough material around the rails or the rail nails to block/prevent water to go through there, which supposedly they did add it this time.
Early 2026, I experience the same issue. Now Lee's is telling me that they are not responsible. According to Kimberly from Lee's, they only bought the database from California Efficiency Group. That they didn't purchased the LLC to do the repairs. While I was in the phone with her, I searched and I find out that you don't need to purchase the LLC to do the repairs, which later she stated that they are not responsible of anything. She claimed that they have well documentation which they don't. Jessica from Lee's told me that they were still waiting to get all the documentation and information from California Efficiency Group, which I have to send all the paperwork that I have to them. I asked her and question her then why did they service the fixes last year and why they are saying that they took over California Efficiency Group, she kept saying that was a lie that they didn't service the repairs and she didn't know why they are saying that. She kept repeating the same line over and over again telling me that they will not be responsible and she didn't wanted to waste her time with me, which she hand up on me. Now, I'm trying to look for a company that can do the repairs that Lee's Air Plumbing & Heating or California Efficiency Group denies to do.
Overall, we were scammed and lied. Please be aware of this type of companies, especially the ones that comes knocking to your door. I have learned my lesson and I will be more vigilant in any future projects and contracts with other companies. Any verbal promises, I will ask to be added and sign to the contract or added as an amendment. Read more
