Reeis Air Conditioning, Plumbing & Electrical

Christine was 10/10 perfect. So knowledgeable and kind and respectful! She was so resourceful at finding where all the vents are, fast and meticulous in investigating and updating us, and so wonderful to work with. As a woman whose husband is out of the house often, it is SO NICE to have another wom...Christine was 10/10 perfect. So knowledgeable and kind and respectful! She was so resourceful at finding where all the vents are, fast and meticulous in investigating and updating us, and so wonderful to work with. As a woman whose husband is out of the house often, it is SO NICE to have another women who will take time to explain things to me, and be respectful and understand my own ways of keeping house and pets. Hope Reeis can have more technicians like her. Read more

Phoenix and Marcus installed our new A/C split system yesterday. Both were highly skilled, upbeat, and very personable. Install took 11 hours, and while they were tired, they continued their positive demeanor. I’m so impressed with Reeis and their installers. I highly recommend this company.

We called Reeis and a Technician was sent out immediately. Our AC unit was 31 years old and needed to be replaced. James came out approximately in an hour, he gave us several replacement options, his years of experience shows. The constant communication was impressive throughout the process. We were...We called Reeis and a Technician was sent out immediately. Our AC unit was 31 years old and needed to be replaced. James came out approximately in an hour, he gave us several replacement options, his years of experience shows. The constant communication was impressive throughout the process. We were called from Steve setting up the installation schedule the next business day, (unbelievably fast)! The installers arrived on time! Pablo and Fernando explained the process and answered questions during the installation, the crew wore booties when in the house, placed a tarp in the garage to catch any debris, they cleaned the garage and the outside unit. We highly recommend your first call be to REEIS! Excellent customer service and quality products. Thank you Read more

Very Dissatisfied With REEis. In addition to the lack of customer service and the many frustrations we have faced, we have had numerous problems. 12 years ago we purchased two new air-conditioners with a 10 year maintenance contract from REEis and for 10 years REEis treated us well. Recently one o...Very Dissatisfied With REEis. In addition to the lack of customer service and the many frustrations we have faced, we have had numerous problems. 12 years ago we purchased two new air-conditioners with a 10 year maintenance contract from REEis and for 10 years REEis treated us well. Recently one of our air conditioners stopped working, and without hesitation, we called REEis as a returning customer. We were only going to buy one because the other air conditioner was working fine, but he told us that if we bought two we would save more money. He gave us a discount for both units and we signed the contract for $26,996.10. After the installation of the A/C units, they told us the electrical panel needed to be replaced and that it was very dangerous. I was terrified and scared when he said it could damage the units and even start a fire. We asked how much the panel would cost, and they told us $6,400. However, the final cost was $6,800. My neighbors have the same panel. They were shocked at how they pressured and intimidated us into selling something we didn't need. The a/c units were supposed to be like new. However, the rear end looked yellowed, almost aged, as if it had been exposed to the sun. Furthermore, the rear radiator fins were damaged. After we complained, they sent someone to fix the radiator fins with a “radiator fin comb”. Three months after the install, at 9pm, we noticed one of our AC units was not blowing cold air. The next day they sent someone who had no idea how to fix it. He called his manager, who explained the repairs step by step over the phone. By the end of the day, it still wasn’t working and they needed to come back the next day. We were told the original installation was incorrectly configured and they didn’t install the correct amount of refrigerant. When we bought the air conditioners, we were told the units had a 10 year manufacture’s warranties. About two months after the install we called about the warranties. We were told they would look into it and get back to us. They eventually called back and told us they forgot to get photos of the serial numbers on the units and had to send someone to take the pictures. Two weeks later we find out the technician didn’t get the correct photos and they had to come back. In Summary My husband and I were very frustrated and upset since we got the two units that is why I decided to write this review about the serious decline in customer service from REEis. Very different from our prior experience. UPDATE March 23, 2026 Mr. Russo, the owner of REEis, called me several times; he wanted to talk to me. I agreed to speak with Mr. Russo on Saturday February 28, 2026. He called and asked me what he could do to find a solution that would make me happy. We discussed both units. We paid for new units, but the grilles are damaged and look pretty bad. He said he'd send his best technician, Dennis, to examine the units. We also discussed the electrical panel, which I paid $6,800 for (it didn't need replacing). He agreed to reimburse me $4,800, and he said Dennis was going to bring the check. Dennis came and inspected the units.  I asked him about the check he was supposed to give me.  He said he didn't know anything about it. I sent an email Monday march 9th  to Mr. Russo why he hadn't given me the promised check and how he planned to resolve my issues. I am still waiting for his response. It's terrible that after agreeing to something there has been no follow-up.  His word is worthless.  This reflects very poorly on the company. Don't hire this company.  If the owner doesn't keep his promises, what can you expect? I was going to update my review to a positive one if they had honored their word; but he didn't, even after repeatedly asking me what he could do to find a satisfactory solution. Today is Monday March 23th, and I still haven't heard from Mr. Russo. Read more