Disappointed. Poor communication and a mess left behind for me to clean. I won’t use or recommend Goolsby for anything in the future.
I bought a home in Nov, and I heard great things about Goolsby Plumbing, and really looked forward to using their services on several projects I’m doing. However,...Disappointed. Poor communication and a mess left behind for me to clean. I won’t use or recommend Goolsby for anything in the future.
I bought a home in Nov, and I heard great things about Goolsby Plumbing, and really looked forward to using their services on several projects I’m doing. However, my experience left a lot to be desired.
First visit: I went in and spoke to the woman at the desk about replacing the outdated shower/tub faucets and diverters. There was also a man there who said they’ve done plenty similar in my area and it was around $900 for two. I was urged to return the hardware I purchased from Amazon and use the products they would supply. She specifically told me the items from Amazon are made of plastic and don’t hold up. I agreed to make an appointment when I knew my schedule better.
Communication: I called to schedule, I was told a rough estimate of the days they might be able to do the job, and she told me I would receive a call back. A week later I called to get an update, left a voicemail. Again a few days later I called and left a voicemail, nothing. I filled out the online form on their website with my info, nothing. My mom reached out to the owner, who said I was already on the schedule for a specific day. How was I to know? I would not have been home that day, and their lack of communication would have been frustrating for both of us when they showed up for nothing.
The work: I was told initially they go through the back of the shower to replace the parts, and it would be simple. I came home to a large hole cut in my drywall, and an absolute mess left behind… drywall dust everywhere. It looked as if they didn’t even bother cleaning their mess at all. I would never leave a customers home in that condition. The hole in the wall was fine, I can repair that, but the disrespect and lack of attention to detail shows a lack of character and customer care. As well, the diverter in one shower was not changed, and the drain in the other shower was not changed. Now I have unmatched hardware. There wasn’t even a phone call or text or anything to ask if I was okay with leaving some parts or replacing. The assumption was that everything would be changed with new materials. What’s worse, there’s a gap in the shower wall underneath the faucet handle where the hole is open to the inner wall.
Materials: the hardware used, is PLASTIC. And the ugliest stuff you've ever seen. The faucet, shower head, and other parts are plastic. The inner parts are mostly plastic. Ironically, the hardware I returned to amazon was all metal, rubbed bronze, for 1/3 of the price I was charged for ugly plastic overpriced "chrome" hardware.
I let the owner know about this. He seemed to really care about making it right. I understand he had some medical problems during that time so I don't fault him at all for any delays, but 3 months later I’m done waiting for an opportunity for them to correct it for a better review, but now I'm leaving this.
Final price was just under $1100. If I could go back and do it all myself, I happily would. I wanted to save time in my busy schedule for my family, hence why I paid someone else to do the job. If I knew I would be replacing parts and cleaning a mess after someone else, I would never have hired Goolsby.
I understand this may have been a fluke job, but it should have been corrected. Read more
